Shipping
FREE SHIPPING for orders of $500 or more*. Otherwise, it's just one $9.95** flat rate shipping fee on most orders (**some repairs, kits, and oversized items have a higher shipping rate). Our main shipping partner is UPS, but we also use USPS Priority Mail and FedEx Ground to ship within the lower 48 United States only (no foreign shipments) Many orders placed in the morning will ship by the end of the day. Overnight Shipping may be available and will be quoted by request.
Shipping to Hawaii and Alaska
For smaller orders than can be shipped via USPS Priority Mail flat rate shipping boxes, there is no additional charge. For orders than cannot fit into the flat rate boxes there may be an additional charge for shipping. We will reach out to you with a quote after you place your order, or, if you prefer, you can contact us ahead of placing an order to get a custom quote on shipping.
Shipping Outside of the USA
We ship only to addresses within the USA and the US Territories of Puerto Rico, UVI, Guam, and American Samoa. Please note that non-continental US addresses such as Hawaii, Alaska, PR, UVI, Guam and American Samoa may require additional shipping charges.
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Returns
Have an item that needs to be returned? Please visit our Returns Page for more details.
Please note that products that have been opened and used may be subject to a 10% minimum restocking fee, as we can no longer sell that item as new. Items that arrived damaged or defective may be returned at no charge; there is no restocking fee for damaged or defective items. New items may not be returned if more than 30 days have passed since the original order was placed. Defective items may be returned in accordance with our Warranty Policy.
*Free shipping offer excludes oversized items and repairs.
**Larger items have a slightly higher shipping rate due to their size.
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Lost, Stolen and Delivered Packages
MoLight takes great care to ensure that orders are shipped accurately and provided with tracking information so customers can follow their delivery.
Tracking and Delivery Notifications
Once your order ships, tracking information will be sent to the email address provided with your order. Customers are responsible for monitoring the shipment and making appropriate arrangements to receive the package.
When the shipping carrier reports a package as delivered, MoLight will also send an automated delivery notification when available.
Packages Marked as Delivered
If the carrier's tracking information shows that a package was delivered to the shipping address provided with the order, the shipment will generally be considered successfully delivered.
If you cannot locate a package that is marked as delivered, please first:
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Check all entrances, porches, garages, mailrooms, package rooms, and other areas where the carrier may have left the package.
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Check with household members, neighbors, building management, reception desks, or leasing offices.
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Review any delivery photograph or delivery details provided by the carrier.
Please contact MoLight as soon as possible if the package still cannot be located.
Carrier Delivery Errors
If there is evidence that the carrier delivered the package to the wrong address, lost the shipment, or otherwise failed to properly complete delivery, MoLight will work with the carrier to investigate the shipment and determine the appropriate resolution.
We may ask the customer to provide additional information or cooperate with the carrier during the investigation.
Packages Stolen or Missing After Delivery
MoLight is not responsible for packages that are lost, stolen, or removed after the shipping carrier has properly delivered them to the address provided with the order.
This includes packages that are stolen from porches, apartment entrances, mailrooms, package rooms, reception areas, or other locations after confirmed delivery.
Customers living in apartments, condominiums, shared buildings, or locations where packages may be left unattended are encouraged to monitor tracking closely and make arrangements for secure delivery.
Report Delivery Problems Promptly
If a package is marked as delivered but cannot be located, please notify MoLight within 72 hours of the carrier-reported delivery.
Prompt notification gives MoLight and the shipping carrier the best opportunity to investigate the delivery, review available delivery photographs or GPS information, and determine where the package was left.
Reports made more than 72 hours after a confirmed delivery may be more difficult to investigate and may limit the information available from the carrier. MoLight will review late reports on a case-by-case basis, but a delayed report does not automatically qualify an order for a refund or replacement.
Correct Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
MoLight is not responsible for delivery problems resulting from an incorrect, incomplete, or outdated address provided by the customer.
Signature-Required Shipments
MoLight may require a signature for delivery of certain orders based on the value of the shipment, destination, product type, or other circumstances.
If signature service is requested or required, the carrier's signature and delivery records will be used when evaluating any claim of non-delivery.
Refunds and Replacements
A carrier tracking status showing "Delivered" does not automatically qualify an order for a refund or replacement.
When a customer reports that a delivered package cannot be located, MoLight may open an investigation with the shipping carrier before determining whether a refund, replacement, or other resolution is appropriate.
If the carrier confirms that the package was properly delivered to the address provided with the order, MoLight is not obligated to refund or replace merchandise that was subsequently lost or stolen.
Nothing in this policy limits any rights or remedies available to customers under applicable law.