We want you to love your MoLight gear! If something isn't right with it, let us know, and we will work to make it right for you.
Returns:
- Accepted within 30 days of purchase.
- Items must be new, unused, and complete with all original packaging and accessories.
- Opened, used, or missing-component items may incur a minimum 10% restocking fee or be ineligible for return.
- Consumables (like batteries, tubes, bulbs, gels, diffusers) are not returnable if opened or used.
- Clearance, open-box, and special-order items are final sale.
How to Start a Return:
Email orders@gomolight.com with your order number and reason for return. We’ll provide a Return Authorization (RA) and shipping instructions. Returns without an RA cannot be accepted.
Refunds:
Refunds are issued to the original payment method once we receive and inspect the item.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Defective or Damaged Items:
If your order arrives damaged or defective, contact us right away—we’ll replace, repair, or refund it quickly.
Warranty vs. Return:
This policy covers returns for new purchases. For repairs or warranty claims, please see our Warranty Policy (two-year warranty on flashes 100 Ws and up, one year on all others).