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FAQ

Repair Instructions

Thank you for ordering a MoLight repair for your Godox product. Here are the next steps to follow:

  1. Print out a copy of the order confirmation you received via email. This will show the repair you ordered and the order number. Including this in your box with your product to be repaired is important.

  2. You are responsible for packaging the flash or battery and covering the shipping cost to us.

    1. FLASHES> If you are sending a flash for repair, please remove or detach your flash tube and battery. If you are sending an AD300Pro or larger flash, it is okay to leave the reflector cone on to protect the LED modeling light on the front of the flash. Wrap the flash in bubble wrap, paying special attention to cushion and protect the LCD.

    2. BATTERIES> If you send a battery for our reset/recondition service, please insert the battery into a plastic bag to cover the battery connections. Then wrap in bubble wrap or other material to prevent the battery from getting banged or damaged during shipment.

  3. Ship to: MoLight Repairs, 707 W Lexington Pkwy, DeForest, WI  53532

  4. We suggest using a trackable shipping service like UPS Ground or FedEx Ground. Avoid expensive options like Next Day or Air shipping, as there is typically a repair queue at least a week or longer. In addition, lithium-ion batteries cannot be shipped via air. They must be shipped using a ground service.

  5. When we receive your repair, it is put into our repair queue. We don’t triage or do a partial repair right away. We work on each repair linearly, intending to start and finish each repair before moving on to the next. We have found that to be the best and most efficient process, instead of having a dozen half-finished repairs in our work area.

  6. Turnaround time: The typical turnaround time is listed in the description provided for each repair on our website. Battery resets and AD200 LCD replacement are typically completed within 1-2 weeks of receiving the product. Please note that you must allow time for the flash or battery to arrive. More complicated repairs, like main drive boards, capacitors, or custom repairs, will take longer. Once your repair is finished, we will ship it out the next business day via UPS Ground. You will receive a shipping notice and tracking information.

  7. Please refrain from calling to check on your repair. If you feel the need to reach out, emailing is much better.

  8. Final notes: If we need to make additional repairs, we will contact you and let you know the cost. Once approved, we will send an invoice that you can pay online. Your repaired product will include a full repair report.

Thank you for trusting MoLight to get your gear working like new! When you ship your box, remember to include a printout of your order confirmation.

MoLight Repair