How Our Repair Priority System Works
MoLight has experienced consistently high repair volume, so we now use a four-tier repair priority system to help keep common repairs moving efficiently and provide customers with more realistic turnaround expectations.
Previously, repairs were generally worked in the order they arrived. While that approach is simple, one unusually complex repair can slow down the entire queue. Our tiered system allows straightforward, frequently performed repairs to move through the shop more quickly while still giving complex repairs the diagnostic and bench time they require.
Think of it as a form of repair triage: a straightforward repair that can be completed quickly should not have to wait behind a repair that requires extensive diagnosis, multiple parts replacements, or extended testing.
Repair Tiers
Tier 1 — Battery Reset Services
Typical turnaround: about 1 week
These are among our most common and least time-consuming services, allowing us to move them through the shop quickly.
Tier 2 — AD200-Series LCD and Main Drive Board Repairs
Typical turnaround: about 2 weeks
These are common repairs with a well-established diagnostic and repair process.
Tier 3 — All Other Standard Repairs Listed on Our Website
Typical turnaround: about 3 weeks
This tier includes the majority of our standard listed repair services.
Tier 4 — Custom or Complex Repairs, and Orders With 3 or More Repairs
Typical turnaround: about 4 weeks
These repairs may require additional diagnosis, testing, parts replacement, or bench time. Orders containing multiple repairs also require more time to process and complete.
About Turnaround Times
The times listed above are estimates, not guarantees. Actual repair time can vary based on the condition of the equipment, parts availability, diagnostic findings, and current repair volume.
We are always working toward faster turnaround times than those listed. The goal of this system is to move the majority of repairs through the shop more efficiently while giving customers a more realistic expectation of how long their particular repair may take.
Once your repair is completed, we will email you with the repair results and return-shipping information.
