We can repair many issues that can crop up, from internal board replacements to exterior damage. Please submit a repair request via email or our contact form, describing the issue you are having. Add the repair to your shopping cart and checkout, then ship your flash to us. An initial payment of $50 is required. We will provide an estimate if it is something that we can fix. The balance of the repair cost will be sent as an invoice upon completion of the repair, and the repaired product will be shipped once final payment has been received. If for any reason the unit cannot be repaired or the service is cancelled by the customer after repair has begun, all payment less a $30 diagnostic/labor fee and the cost of return shipping will be returned.
How to order:
- Copy this shipping address down. This is where to ship your flash:
- MoLight Repair, 707 W Lexington Pkwy, DeForest, WI 53532
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Email or use our contact us form to describe the issue you are having.
- Add the repair to your shopping cart and then checkout and pay for the repair. This will put your repair into our queue.
- Once you have paid you will receive an email with your six-digit order confirmation number. Print that out and include it in the box with your flash.
- Ship your flash to us. We just need the main body of the flash; no heads, no battery. Wrap it in bubble wrap or safely cushion the flash unit. We are not responsible for any damage that occurs to the flash on its way to us, so make sure that it is well protected. Ship it using a service with tracking, like UPS Ground, FedEx Ground, or USPS Priority Mail. Please note that it will typically take 2-4 business days to arrive to us once you have shipped it. If you are concerned about if it arrived, use your tracking number to check.
- Please allow at least 2 weeks for us to complete your Custom Repair after it arrives. We try to be efficient as possible because of the high volume of repairs we receive. When we have determined the issue with your flash, we will reach out to you with the diagnosis and the cost. If you approve the cost, we will send you an invoice. Once the invoice is paid, we complete your repair. If we encounter any other issues, we will contact you. Otherwise, we do not reach out to you unnecessarily during the repair process. We keep our heads down and finish the repair, then ship it out the next business day after completion.
- We ask that you please avoid phone calls and emails asking us if we got the flash, or how the repair is going. That's our #1 source of calls, and it pulls time away from actually getting the repairs done. It is our goal to get your repair done as soon as possible and move onto the next repair.
The shipment charge for your order covers the return shipping from MoLight to you. You still will need to cover the shipping cost for shipping the flash to Molight.
Repairs are shipped to our HQ address:
MoLight Repairs
707 W Lexington Pkwy
DeForest, WI 53532
